Privacy Policy
At Wheelsmart (“we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of the personal data of our users, buyers, sellers, and corporate partners. This Privacy Policy outlines how we collect, use, disclose, process, and safeguard your information when you visit our website, located at wheelsmart.in, or when you interact with our network of physical consultancies across Andhra Pradesh and Telangana.
By using our Platform or providing your data to us, you consent to the practices described in this Privacy Policy.
Information We Collect
To provide seamless automotive consulting, multi-brand vehicle sourcing, and finance tracking, we collect the following categories of information:
Personal Identity Information: Your name, email address, postal address, phone number, and WhatsApp contact details.
Vehicle & Evaluation Data: When you choose to sell or exchange a vehicle, we collect details regarding your existing vehicle, including make, model, year, mileage, and copies of your Registration Certificate (RC), physical vehicle condition reports, and insurance policies.
Financial Data & Documentation: For loan eligibility and auto-financing consulting, we or our integrated banking/NBFC partners may collect financial data such as income slabs, employment profiles, credit histories, and supporting documentation (e.g., identity proofs, salary slips, or bank statements).
Technical & Usage Data: IP addresses, browser types, device identifiers, operating systems, and your specific navigation patterns on our Platform via cookies and tracking pixels.
How We Use Your Personal Data
We use your data in strict compliance with the Digital Personal Data Protection (DPDP) Act and other applicable Indian laws to:
Validate, process, and track your vehicle inquiry requests (Buy, Sell, Exchange, Finance).
Connect you with localized Wheelsmart retail consultancies or designated brand representatives in your region.
Facilitate credit evaluations, quick loan approvals, and documentation transfers with our authorized banking and financial partners.
Provide updates, payment reminders, operational circulars, and promotional content through SMS, WhatsApp, and email alerts.
Maintain, analyze, optimize, and secure the digital operations of the Platform.
3.Legal Basis for Processing
We process your personal data primarily based on your explicit consent, which you grant when you submit an inquiry form, request a quote, or sign up for services on wheelsmart.in. You reserve the right to withdraw your consent at any time, though this may impact our ability to deliver specific consultation services to you.
4.Sharing and Disclosure of Information
Wheelsmart does not rent, sell, or trade your personal data to unaffiliated third parties for marketing purposes. We share your information only under the following strictly controlled scenarios:
Authorized Consultancies: We route your inquiries to our retail network of 135+ stores across Andhra Pradesh and Telangana to ensure localized service.
Banking & Finance Partners: For auto-finance inquiries, your relevant documents are securely shared with our integrated lending partners (Banks/NBFCs) to evaluate your eligibility and process your loan requests.
Service Providers: Trusted technical partners who assist in hosting our platform, handling communications, or managing CRM tools under strict non-disclosure contracts.
Legal Compliance: When required by law enforcement, judicial bodies, or regulatory institutions to comply with statutory legal processes in India.
5.Data Security and Retentions
Security: We employ industry-standard encryption, firewall structures, and secure socket layers (SSL) to insulate your digital data from unauthorized access, modification, or exposure.
Retention: We retain your data only for as long as necessary to fulfill the operational purpose for which it was captured, or to meet any necessary corporate accountability, historical record-keeping, and legal/regulatory benchmarks under Indian law.
6. Use of Cookies and Tracking Technology
Our Platform uses tracking cookies to recognize your browser, remember preferred search filters, and analyze web traffic parameters. You can choose to configure your internet browser settings to decline cookies; however, some sections of the Platform may not function optimally as a result.
7.Your Data Protection Rights
As a data principal under Indian data regulations, you hold rights that can be initiated by emailing us:
Right to Access & Review: You can request a summary of the personal information we maintain about you.
Right to Correction: You can request that we update, amend, or complete inaccurate personal or vehicle data.
Right to Erasure (Forget Me): You can request the removal of your personal information from our digital records, subject to outstanding financial contracts or legal bindings.
8. Third-Party Websites and Links
Our Platform contains outbound hyperlinks to partner manufacturers, insurance portals, or financial institutions. This Privacy Policy is restricted exclusively to wheelsmart.in. Wheelsmart does not control and is not accountable for the data handling protocols of external third-party sites.
9.Updates to this Policy
We reserve the right to periodically alter this policy to mirror shifting digital platforms, internal security alignments, or legal updates within the state or national framework. Any changes will be indicated via a revised “Last Updated” date at the peak of this document.
10. Grievance Redressal and Contact Info
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection rules, if you have questions, notes, or grievances regarding the processing of your data, you can direct your inquiry to our designated data compliance office:
Entity: Wheelsmart Group
Corporate Address: #43-9-166, Opp. Yamaha Showroom, TSN Colony, Visakhapatnam, Andhra Pradesh, 530016.
Email: support@wheelsmart.in
Support Line: +91 8712694949